Shipping policy
Shipping
Orders of ready-to-ship stock items are shipped within 1-3 business days. Your order is shipped via USPS First Class Mail with tracking, which is generally estimated for delivery in the continental US within 4-7 business days. Sorry, but we don't guarantee carrier times.
We offer free shipping for orders over $200 anywhere in the United States.
Customized items may take anywhere from 7-30 business days to ship. Please see product detail page for further information about your product. If you have questions about the processing time of a specific item, email us at info@patchtown.com. As a general rule, we cannot rush custom orders.
If you believe that there is an issue with shipping or delivery of your order, please contact us right away at info@patchtown.com.
Rush Shipping
We do not offer expedited shipping. We understand that the world moves fast, but at Patchtown we take pride in quality over quantity, and believe in taking the time to do things right.
Orders are shipped via USPS First Class Mail.
Lost Orders
Your order should arrive within 7-10 days of shipping (21-30 days for US Territories and APO/AE addresses.) If you have not received your package in 7-10 days please email us info@patchtown.com. We DO NOT replace orders after 30 days of shipment date.
Address Issues
You are responsible for any incorrect addresses entered upon ordering. If you're entered your address incorrectly at checkout, please contact us within 24 hours to update your order. If an order is shipped to an incorrect or incomplete address and you do not receive it, we cannot refund your order. You may place a new order using the correct address. When/if your original order is returned, we will refund your original purchase price.
International Shipping
We do not offer international shipping. As a small family team, navigating the complexities of global sales and shipping are outside the scope of our capabilities at this time. We are very sorry for the inconvenience!
If you are interested in placing a large order ($150+) to an international address, please reach out to us via email at info@patchtown.com to discuss special accommodations. Customer is responsible for shipping costs, customs, tariffs, taxes, and duties on international orders. We cannot guarantee the ability to accommodate your request.